PAIA Manual
Last updated: 27 May 2026
PAIA Manual — Promotion of Access to Information Act
Kreativworx (Pty) Ltd t/a WA Automation
1. Introduction
This manual is published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA gives effect to the constitutional right of access to information held by private bodies.
2. Company Details
Company: Kreativworx (Pty) Ltd
Trading As: WA Automation
Physical Address: Krugersdorp, Gauteng, South Africa
Email: info@waautomation.co.za
Phone: +27 72 580 0554
3. Information Officer
Name: Jana (Information Officer)
Email: info@waautomation.co.za
Phone: +27 72 580 0554
4. Records Available Without a Request
The following information is freely available on our platform:
- Published business listings
- Visibility package pricing
- Terms and Conditions
- Privacy Policy
- Contact information
5. Records That May Be Requested
Subject to PAIA and POPIA, the following categories of records may be requested:
- Personal information held about the requester
- Business listing information relating to the requester's business
- Billing and payment records relating to the requester
- Correspondence relating to the requester
6. How to Submit a PAIA Request
Submit requests in writing to:
Email: info@waautomation.co.za
Subject: PAIA Information Request
Include:
- Your full name and contact details
- Description of the record requested
- Proof of identity
- The form prescribed by PAIA (Form C — available from the South African Information Regulator)
7. Fees
A request fee of R35.00 is payable as prescribed by PAIA regulations. Reproduction fees may apply depending on the format and volume of information requested. Fee waivers are available for requests made in the public interest.
8. Response Time
We will respond to PAIA requests within 30 days as required by law. Complex requests may require an extension of up to 30 additional days, in which case we will notify you.
9. Grounds for Refusal
We may refuse access to records on grounds permitted by PAIA, including:
- Protection of third-party personal information (in terms of POPIA)
- Commercially sensitive information
- Information protected by legal privilege
- Information the disclosure of which would be harmful to the company
10. Appeal Process
If your request is refused, you may:
- Appeal to the South African Information Regulator
- Apply to the High Court for relief under PAIA
Information Regulator contact:
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Phone: 010 023 5207
11. Human Rights Commission Guide
The South African Human Rights Commission has published a guide on how to use PAIA. This guide is available from the Commission at: www.sahrc.org.za